Nomura Real Estate Group Hotels (Nomura Real Estate Group Hotels refers to the hotels operated by Nomura Real Estate Hotels, Ltd. and UHM Co., Ltd. and hereinafter referred to as "the Group Hotels") will comply with laws and regulations concerning the protection of personal information and other codes, establish a voluntary system and rules, and declare that they will be implemented and maintained in order to ensure the proper handling of personal information used by the Group Hotels in their operations.
The Group hotels acquire personal information through the following methods in connection with transactions involving the Group's hotels' facilities and products (such as accommodations, banquets, food and beverage, sales of merchandise, provision and sale of other ancillary products, provision of services, and implementation of events), transactions with businesses affiliated with the Group hotels (hereinafter referred to as "business partners") and other transactions (hereinafter referred to as "business transactions, etc.").
The Group Hotel will use the personal information acquired for the following purposes.
In the event the Group Hotel entrusts all or part of its business, the Group will take measures to ensure the security management of personal information by entering into an agreement that includes the management and supervision of confidentiality of personal information. In addition, Nomura Real Estate Group (Nomura Real Estate Group refers to a corporate group consisting of Nomura Real Estate Holdings, Inc. and its subsidiaries and affiliates) and other businesses may jointly use all or part of their personal information within the scope of their purpose of use. When providing personal information to foreign subcontractors, Nomura Real Estate Group local corporations, and other businesses, we will take measures to ensure the same level of safety management as in Japan based on laws and regulations.
The Group Hotel will manage your personal information with the most accurate and up-to-date content. The Company will disclose registration information upon request from the Customer. In addition, in the event of an offer that the contents are inaccurate, the Company shall confirm the contents thereof and, if necessary, add, change, correct, or suspend the use of the registration information.
※Please contact the hotel for details of procedures related to requests for disclosure (necessary documents, acceptance methods, methods of confirmation of customers, fees, etc.).
※For personal information obtained from the Group Hotel Website, please refer to the "Handling of Personal Information on the Group Hotel Website" and other information.
Nomura Real Estate Group Hotels (Nomura Real Estate Group Hotels refers to hotels operated by Nomura Real Estate Hotels, Ltd. and UHM Co., Ltd. and hereinafter referred to as "the Group Hotels") recognize that information that can identify the individual customers who use the hotel's website (hereinafter referred to as "personal information") is important and are carefully handled.
We may request that you enter and transmit your personal information on the Group Hotel Website in order to provide the services. The information received on the Group Hotel Website is strictly controlled in accordance with "Handling of Personal Information on the Group Hotel Website."
The content described on this page is the basic policy for handling personal information on the Group Hotel Website, and the handling of personal information may be added to each of the services provided. In such cases, the usage rules of each service guide are shown separately, and please refer to them at the same time.
On the Group Hotel Website, you are requested to enter and transmit your personal information in the following cases.
Personal information provided by customers is available on the Group Hotel Website only in the following cases and will not be used by customers other than for the purpose for which personal information was provided.
Personal information provided by the Group hotels from customers is required to provide the minimum information necessary for the provision of services, and the provision of other information is not a condition for the provision of services. (For the minimum information you need to provide, you can clearly guide the items, such as adding a mark.)
The personal information provided by the customer will be stored only as a record of the service provided, and will be removed after a certain period of time.
Personal information provided by customers shall be handled with care and shall not be provided or disclosed to any third party except in the following cases:
In order to safely manage the personal information provided by our customers, we have implemented reasonable safety measures from the perspectives of management, operations, and systems in order to prevent unauthorized access, loss, destruction, tampering, and leaks.
In order to provide more useful information and services to customers, the Group Hotel Website introduces links to the websites of other companies and organizations. The Hotel Group assumes no responsibility for the collection and handling of personal information conducted on the website of the Linkee. Used with your own judgment.
Any changes in the content of this page will be announced within the Group Hotel Website.
For inquiries regarding the handling of personal information on the Group Hotel Website, please contact each Group Hotel.
Nomura Real Estate Group Hotels (Nomura Real Estate Group Hotels refers to hotels operated by Nomura Real Estate Hotels, Ltd. and UHM Co., Ltd. The handling of personal information for customers on the Group Hotel Website is in accordance with the policy of "Handling of Personal Information on the Group Hotel Website." However, the use of e-mail magazines from the Group Hotels requires registration of customer information, including personal information, and as additional matters regarding the handling of personal information, the Group has established the following handling policies in addition to establishing rules for the use of e-mail magazines from the Group Hotels. We ask that you please read and understand this before agreeing to it.
When using an e-mail magazine from our group hotel, we have the customer's information, including personal information, registered. The registered information (hereinafter "registered information") will be strictly controlled in accordance with the handling policy stipulated in "Handling of Personal Information on the Group Hotel Website" and the following policy (additional items).
The registered information will be used in accordance with the "Handling of Personal Information on the Company's Website" and will be used only to provide the e-mail magazine service from the Group hotels.
However, in order to provide useful information to customers, we may use it to select the product information provided based on the registered customer information and the usage status of our website.
If e-mail cannot be sent due to a change in information registered with the customer or an error in registration, the registration information may be removed.
If there is any change in the registration information, please contact us by email as soon as possible.
Nomura Real Estate Group Hotels (Nomura Real Estate Group Hotels refers to hotels operated by Nomura Real Estate Hotels, Ltd. and UHM Co., Ltd. hereinafter referred to as "the Group Hotels") emphasize the protection of privacy. Accordingly, the Group Hotels have formulated and will develop data protection policies as follows.
The Group Hotel will protect all personal information ("Personal Data") on EU/EEA from the Group Hotel Website or otherwise as guests when reserving the Group Hotel rooms and pledges to process personal data in accordance with the following Data Protection Policies.
As part of our efforts to protect our customers' personal data at our hotels, this data protection policy explains the following:
The Group Hotel will collect and process the following personal data on customers.
Through the Group Hotel Website, the Group Hotel will also collect and process the following personal data.
To the extent permitted by law, the Group Hotels may also process so-called sensitive data, such as health data derived from food or disability conditions. The Hotel Group will do so only as strictly required in order to respond to customer requests and with the prior approval of the customer. In that case, the data will be accessed and processed only under the responsibility of the representatives of the Group Hotels who have statutory or contractual confidentiality obligations.
When personal data on customers is collected (through the use of the standard form on the Group Hotel Website, etc.), the Group Hotel displays whether or not it is essential to provide such data (on an asterisk, etc.) and also shows the impact of refusing to provide the requested personal data.
The Group Hotel will only process your personal data if any of the following occurs:
The Group Hotel will process your personal data only for specific purposes and to the extent relevant to the achievement of such objectives. Specifically, it will be processed for the following purposes.
The Group Hotels may transfer personal data to Nomura Real Estate Group (Nomura Real Estate Group refers to a corporate group consisting of Nomura Real Estate Holdings, Inc. and its subsidiaries and affiliates, hereinafter referred to as the "Nomura Real Estate Group"). Nomura Real Estate Group may act as an individual independent manager or process personal data of customers on behalf of the Group Hotel and at the request of the Group Hotel (in this case, act as processors). In any case, personal data is processed only for the purposes described in II-2. Purposes of Processing Your Personal Data.
The Group Hotels may also transfer personal data to third parties acting on behalf of the Group Hotels to the extent such third parties are necessary to perform instructions from the Group Hotels in order to achieve the objectives described in "II-2. Purposes of Processing Customer Personal Data." The Group Hotels do not transfer personal data to such third parties for commercial use.
Such third parties include the Group Hotel's (IT) systems, cloud services, data center and database providers, website providers and consultants related to the Group Hotel's business activities.
As processors, such third parties must enter into agreements with our hotels to process their personal data prior to accessing their personal data.
If necessary, the Group Hotel may also transfer your personal data to the following persons:
Both of the above acquirers act as administrators.
Personal data transferred within and outside the Nomura Real Estate Group in "III Personal Data Access Rightholders and Shareholders" is processed outside the European Economic Area ("EEA") (i.e., EU Member States and Iceland, Liechtenstein and Norway). Specifically, your personal data will be transferred to Japan and may be transferred to other countries where the Acquiror described in Sections 3.1 and 3.2 above is located.
If a customer's personal data is transferred to a country outside of the EEA that is not recognized by the EU Commission as a country providing an appropriate level of personal data protection, the Group Hotel will ensure that such transfer is performed in compliance with applicable laws, either by taking protective measures required by law or by relying on the related legal effect mitigation.
Such safeguards may include entering into standard contractual provisions approved by the EU Commission prior to such transfer in order to ensure the level of protection required for the personal data to be transferred.
You may request additional information in this regard and obtain copies of the applicable protective actions by exercising your rights as follows:
The Group Hotels hold their personal data only for the period necessary to meet their collection objectives and to comply with the legal obligations of the Group Hotels, after which their personal data is quickly eliminated from the Group Hotels' systems. Notwithstanding the foregoing, if your personal data is disposed of in the context of a dispute, it will not be deleted until (i) amicable settlement is reached, (ii) a judgment of a final instance is rendered or enforced, or (iii) the claim becomes prescription.
In addition, the Group Hotel will hold the personal data of customers collected in the framework of the operation of the Group Hotel Website for three years after the customer visits the Group Hotel Website.
Our hotels use a third-party analysis cookie (i.e., a cookie that tracks the statistics of our hotel homepage) to identify and record the group hotel homepage accessed by our customers, to gather information detailed in Article 1 and to improve the customer's viewing experience on our homepage.
Data collected by Cookies will remain in the Group Hotel's system for up to three years from the last use of the Group Hotel Website by the applicable user and will be subsequently eliminated from that system.
Keep in mind that you can change your browser settings to notify you when a cookie is sent. If you don't want to receive cookies, you can also reject any cookies by enabling the relevant settings in your browser. Finally, you can also delete a cookie that has already been set. Please note that the blocking of cookies may affect some functions of the Group Hotel website or your own browsing experience.
For more information on how to manage cookies on your device, please refer to the help function of your browser or visit http://www.aboutcookies.org that provides comprehensive information on how to manage cookies on a wide variety of browsers.
To the extent permitted by law, subject to the terms and conditions provided by law, you have the following rights:
In order to exercise the above rights, customers can send requests by e-mail to the Group Hotel along with a customer's identity certificate or passport scans/copies for identity verification. The Group hotels will comply with applicable laws.
Please tell us if you are dissatisfied with your personal data processing methods by our group hotels. We will investigate our customers' concerns at the Group Hotel.
You also have the right to file a complaint with a competent data protection authority.
This policy is subject to revision. Future changes or additions to the processing of the customer's personal data described in this policy will be notified to the customer by the appropriate means (depending on the means by which the Group Hotel normally contacts the customer).
Nomura Real Estate Group Hotels (Nomura Real Estate Group Hotels refers to hotels operated by Nomura Real Estate Hotels, Ltd. and UHM Co., Ltd. hereinafter referred to as "Group Hotels") are defined as follows when the Group Hotels are permanently or temporarily opening and using an official Group Hotel Account (hereinafter referred to as "Official Account") at social media (such as Facebook, Twitter, YouTube, media formed by users disseminating information on the Internet) by the Group Hotels. The matters set forth herein shall apply to all users of the Group Hotel's official accounts and accompanying services (the "Users").
The aim is to share information with customers and revitalize business activities through the dissemination of sales promotion information and information on various episodes at the Group hotels.
The content disseminated by the Group Hotel in its official account is limited to promotional information related to the Group Hotel, such as products, services, events and promotions, historical episodes, and general matters related to sales promotion, such as local stories and events. For official announcements of company information, financial information, etc., we will disseminate information through the "Company Information Page" and news releases on the Group Hotel Website.
In addition to prohibiting the dissemination of the following prohibited items on the official account, the Group Hotel will remove the dissemination content at the discretion of the Group Hotel if there is a communication that falls under the prohibited items from the users.
The Tokyo District Court shall assume exclusive jurisdiction for the first instance over any and all disputes arising in connection with the use of social media.
For inquiries regarding social media use and official accounts of our hotels, please contact our hotels.
About remarks and content of posts
Response to replies and inquiries
In principle, we will not respond to inquiries and replies via social media.