Safety & Cleanliness Commitment

Achieved GBAC STAR™ accreditation.

Each hotel of Nomura Real Estate Hotels Co., ltd. (NOHGA HOTEL UENO TOKYO, NOUGA HOTEL AKIHABARA TOKYO, NOUGA HOTEL KIYOMIZU KYOTO, Hotel Niwa Tokyo) has achieved the GBAC STARTM Facility Accreditation, affirming its implementation of the most stringent protocols for cleaning, disinfection and infectious disease prevention throughout the property under the guidance of the Global Biorisk Advisory CouncilⓇ (GBAC), a division of ISSA – the worldwide cleaning industry association.

About GBAC STAR™GBAC STAR™ is the cleaning industry’s only outbreak prevention, response and recovery accreditation for facilities which is designed by the Global Biorisk Advisory Council™, (GBAC), a Division of ISSA, the worldwide cleaning industry association. It has been acquired by 4820 facilities in 85 countries that meet the criteria for each use, such as hotels, commercial facilities, and exhibition sites. (As of the end of June 2022) For more information on GBAC and the GBAC STAR accreditation, visit www.gbac.org

Facilities:
NOHGA HOTEL UENO TOKYO, NOHGA HOTEL AKIHABARA TOKYO NOHGA HOTEL KIYOMIZU KYOTO, Hotel Niwa Tokyo
Date of Acquisition:
July 1, 2022

Cleanliness & Disinfection Protocols

〈Public Space〉

○Disinfectant floor mat is placed at the main entrance. Hand-sanitizers are available at the entrance of all public spaces: main entrance, restaurants, restrooms.

○High-traffic areas such as the lobby, front desk and elevators are sanitized frequently. (Daytime: once every hour, late night: once every two hours)

○All shared items such as writing tools at the front desk and room keys are sanitized after each use.

〈Guest Rooms〉

○Thorough ventilation and intensified sanitization is done during daily housekeeping services, with a focus on all high-touch surfaces, such as door handles, handrails, light switches, TV remotes controls, AC remote controls and telephones.

〈Restaurants〉

○All tables, chairs and menus are sanitized after each use. All foods/produce and tableware are guaranteed to have thorough hygiene management.

〈Entire Building〉

○Enhanced ventilation throughout the building.

Prevention of Contact and Respiratory Droplet Infection

〈Ensured Social Distance〉

○Droplet prevention screens are set up at the front desk, restaurants and checkout counters.

〈Reduction of Contact Opportunities〉

○Cash trays are being used at the cashier of the front desk and restaurants. Contactless payment will be available and encouraged.

Facilities and Services

〈Fitness Facility〉

○Pre-booking is necessary to use, and please visit each website for details.

Hotel Staff

〈Improved Hygiene and Health Management〉

○Mandatory temperature screenings prior to entering hotel premises, as well as enhanced sanitization habits such as hand washing and gargling.

Important Requests to Guests

〈Upon Arrival〉

○We encourage the usage of masks and hand sanitizers placed at the entrance when you arrive.

○Guests will be required to fill out a health and travel declaration form due to government regulations. * In the case that you have a fever or coughs and other symptoms, we may contact a healthcare center after checking your condition in detail.

○Please wear a face mask in common areas during your stay. Masks are available at the front desk if you need.

○Please refrain from visiting the hotel if you do not feel well prior to your visit.

○Please contact any hotel staff immediately if you do not feel well during your stay.

〈At Restaurants〉

○We encourage the usage of masks and hand sanitizers placed at the entrance when you arrive. Additionally, we will check your health conditions at the entrance and may not let you in if there are signs of high fever or poor physical condition.

○Please wear masks as much as possible except during meals and also practice cough etiquette.

〈Avoidance of Closed Spaces, Crowded Places and Close Contact〉

○Please cooperate in ensuring social distancing between people at the front desk, restaurants, and other places when getting in lines, please do the same when in elevators.

LinksFor details on these initiatives, please visit each hotel's website.